Is Your HP Printer Offline? Get it Back Online in 5 Steps
HP printer offline error is one of the nastiest problems that users ever come across, why we are saying so! It's not tough to resolve or challenging to tackle, but it often appears while the printer seems connected to the WiFi or wired internet network. What makes the situation more furious is the offline error stuck when you got something really, really urgent to print. Some legend tries resolving the problem by hitting the router; if it doesn't work out, then kicking out the printer comes the next. That's what we used to do when we had no answer to an offline printer problem.
If you are also facing a
similar challenge where your HP printer is offline and not
coming back to the online state, we have got some excellent fixes. But before
that, take a deep breath, calm down, have patience, and get yourself ready to
fight on the frontline to tackle the offline problem. Here we go.
Why is your HP printer
offline?
That's what we need to
identify before choosing the right step to eliminate the offline problem. There
could be a lot of reasons that cause the offline issue. Have a look at the
following possibilities.
1. You might
not have chosen your printer as a default printing device.
2. Printer-network
cables are loose or not appropriately connected to the port.
3. The
printer drivers are not updated to the latest version.
4. The
printer is mistakenly or, by default, set to offline mode.
5. The
pending print jobs in the queue are causing problems.
6. A network
connection is not stable, or the printer and computer are not connected to the
same network.
How to get it back online?
In different ways, you can
fix the offline printer problem. You can start with ensuring printer cables and
wires in good shape. Here is what you have to do.
Step 1. Tighten the loose
and replace the frayed cables
Loose and frayed cables are
the primary reasons behind the offline printer problem. This is the simplest
way to fix the offline printer issue and sometimes the most effective as well.
Follow a few simple steps.
1. Manually
verify all the connections.
2. Tap all
the wires and cable connectors to ensure they are inserted tightly at their
place.
3. Also,
ensure that both the ends of USB cables are secured tightly at the respective
slots.
4. For a
wired network, ensure that the Ethernet connectors are snapped at the router
and printer.
5. If the
cables are frayed, replace them with the new ones.
Reconnecting the cable
resolves the offline printer issue in most cases. If it doesn't fix your
printer issue, you will need to use some advanced measures like using an HP
printer and scan doctor.
Step 2. Run HP print and
scan doctor tool
HPPSdr tool is a homegrown
diagnostic tool developed by HP. It is a handy tool to fix offline error. You
just have to download and install it on your computer; rest assured, the tool
will get your printer back online. Here are the instructions to use this tool.
1. Turn
on your PC and make sure it connects to your printer over the same
wireless/wired network.
2. Now open
the chrome browser, search HP print and scan doctor, and
hit enter.
3. The first
search result will display the tool that you need to download.
4. Click
that first search result.
5. You will
not land on the HPPSdr tool's homepage.
6. Click
the download now button.
7. Now you
will receive the HPPSdr.exe file, open the file, and
click next.
8. Keep
following the on-screen instructions until the installation completes.
9. Open the
HP printer and scan doctor tool, add-in your HP printer, and click fix
printing issues.
10. Now the tool will take care
of troubleshooting. If you face an offline issue, verify if the printer
is set as default.
Step 3. Set your printer as
default
1. Search
for devices and printers section in your computer.
2. A new
window opens; here, you will need to right-click on the HP Printer icon
and click set as default.
3. Also, on
the same drop-down list, ensure that the use printer offline is not selected.
4. You can
also select and deselect the use printer offline option to fix the problem.
Step 4. Delete the pending
print queues
The accumulated pending
print jobs in the queues also creates a lot of trouble. One such issue is an
offline error. Here is how to cancel the print jobs.
1. Firstly,
you will need to navigate to the devices and printers section
on the computer.
2. Now click
your printer under the printers and scanners section.
3. Click the
open queue option, click the printer tab, and select cancel
all documents in the drop-down list.
4. Within a
few seconds, all the pending jobs will be deleted from the cube. Using these
steps should resolve HP printer offline error.
Step 5. Reinstall the
printer drivers
You should never ignore to
update the printer driver to the latest version. It can help you resolve
various issues or bugs in your printer software.
1. Go to the
website www.123.hp.com from your PC.
2. Enter
your printer model and click submit.
3. Click
the download drivers option.
4. Download
the whole printer software package.
5. Go to
the download section, locate the printer driver installer, and
double-click over it.
6. Keep
following the instructions until the printer driver gets installed on your
system.
Still, facing the offline
issue? Call the printer experts
Great! You just resolved HP
printer offline error using the five-step technique. If you don't want to
invest your time fixing the problem, you can contact the HP printer support
experts. Users often report to us when their HP
Printer is offline, and we have provided them a reliable solution
to fix the problem. You can contact us anytime at your convenience. We are
available 24/7.
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